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NHS 111

NHS 111


Due to the Covid-19 (Coronavirus) crisis, we are experiencing an unprecedented volume of enquiries. Our superb teams are working tirelessly and will respond, but please be patient and supportive in light of the huge demands upon them at this time.


 

We hold the contracts for six NHS 111 services, two of which form part of integrate urgent care (IUC) contracts and therefore include an out-of-hours GP service:

  • Somerset 111
  • Bristol, North Somerset and South Gloucestershire 111
  • Gloucestershire 111
  • Outer North West London 111
  • Surrey IUC
  • Suffolk and North East Essex IUC

We are delighted to say that our Somerset, Gloucestershire and Bristol, North Somerset and South Gloucestershire services, all of which operate out of our Bristol call centre, are rated Outstanding’ by the Care Quality Commission (CQC). You can read the full CQC report here.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.


Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

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