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NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

Send us your feedback

Latest news

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HMP Brinsford wins Nursing Times Award in the Enhancing Patient Dignity category

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National first for region’s officially ‘Outstanding’ 111 service

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The NHS 111 South West service run by Care UK, which provides urgent health advice for Bristol, North Somerset, South Gloucestershire, Gloucestershire and Somer

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