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NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

Send us your feedback

Latest news

Our news

New hospital director for North East London and Will Adams NHS Treatment Centres

New hospital director for North East London and Will Adams NHS Treatment Centres

December 6 2019

Our North East London and Will Adams NHS Treatment Centres have a new hospital director.Mark Gilmour is no stranger to crucial, high pressure jobs, having serve

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Peninsula Treatment Centre have donated some amazing prizes for a Christmas charity raffle

Peninsula Treatment Centre have donated some amazing prizes for a Christmas charity raffle

December 3 2019

Big hearted patients and members of staff at Peninsula Treatment Centre have donated an amazing selection of prizes for a Christmas raffle in aid of chosen

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Dosey-doe raises lots of dough for Bowel Cancer UK

Dosey-doe raises lots of dough for Bowel Cancer UK

December 2 2019

Netty Abbey, endoscopy nurse at Will Adams Treatment Centre has helped to raise almost £1,200 for Bowel Cancer UK with a barn dance that really got th

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Health news

National Influenza Vaccination Week

National Influenza Vaccination Week

December 5 2019

This week is National Influenza Vaccination Week which aims to raise awareness and highlight the importance of getting the influenza vaccination.Why you should

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