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NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

Send us your feedback

Latest news

Our news

Catherine Farr is promoted to head of nursing and clinical services at Shepton Mallet NHS Treatment Centre

Catherine Farr is promoted to head of nursing and clinical services at Shepton Mallet NHS Treatment Centre

January 17 2020

Catherine Farr has been promoted to the role of head of nursing and clinical services at Shepton Mallet Treatment Centre, where she was previously operations an

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New satellite service provides support for Swindon patients

New satellite service provides support for Swindon patients

January 13 2020

The Swindon Outpatient Clinic is a new NHS healthcare service that has been set up to cut down orthopaedic waiting times and support patients to stay in Swindon

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Shepton Mallet Treatment Centre welcomes new Hospital Director

Shepton Mallet Treatment Centre welcomes new Hospital Director

January 13 2020

Andrew Oakerbee has been appointed the new hospital director at Shepton Mallet Treatment Centre.Andrew has come to Shepton Mallet from their sister hospital Sou

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Health news

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Is bunion pain getting in the way of your life?

January 22 2020

Bunions can have a negative effect on your day to day life, making it hard to walk and wear shoes which are tight to your feet. A bunion is a bony lump tha

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