We want to ensure that everyone works in a way which is true to our values and promotes the best possible service.
We all encounter times when we feel concerned about something at work. Usually, issues are easily resolved, but if they’re serious it can be difficult to know what to do. If anyone uncovers instances of poor practice in our services - including issues of patient welfare, possible fraud or health and safety condition - we want to know about it and encourage everyone to come forward.
It’s important that people who work for us feel comfortable raising issues. Some may fear they are being disloyal to colleagues, others might think it may affect relationships at work. People may also be worried about spreading a false alarm. For us it’s important that all our employees feel safe raising issues with us. All discussions are kept confidential and will never affect life at work. We would rather people raise issues at an early stage than wait for proof.
This policy applies to everyone who works with us, whether this is full time, part time, as a consultant or volunteer. It feeds into our overall ethos that everyone at Care UK is part of an overall operation geared to promote the best interests of our customers.
If you’re a member of the public or a customer and have encountered any instances of poor service from Care UK, please contact us.