You are here

Integrated governance

Integrated governance

Our approach to governance brings together clinical excellence, information security, health and safety and risk management.

We define integrated governance as being systems, processes and behaviours by which we lead, direct and control our services in order to achieve our objectives, safety and the quality of our services as they relate to patients and their carers, the wider community and partner organisations. At all times, we’re working towards increasing efficiency, effectiveness and the overall quality of our services.

The integrated governance framework consists of the following aspects:

Patient experience;

  • Complaints analysis
  • Patient and public involvement
  • Using Net Promoter Score (NPS) to produce a clear measure of the organisation’s performance

Clinical effectiveness;

  • Professional engagement
  • Implement and audit compliance with all National Institute for Clinical Excellence (NICE) guidance
  • Activities-payment by Results
  • Joint Advisory Group (JAG) Accreditation

Patient safety;

  • Audit to review compliance with standards and improvement actions to raise our standards
  • Improvements to arrangements for safeguarding children and vulnerable adults
  • Timely implementation and ongoing monitoring of National Patient Safety Alerts (NPSA) and others through the Central Alerting System

Regulation and compliance;

  • Care Quality Commission (CQC)
  • Clinical Negligent Scheme for Trusts (CNST)
  • International Organisation for Standardisation (ISO)

In order to ensure we maintain the widest consistency of best practice and independent scrutiny across the entire Care UK group, we coordinate governance through a group wide Integrated Governance Leadership Team (IGLT).

This team oversees and provides independent scrutiny, together with an external advisor, who will advise the board on all aspects of clinical and non-clinical risk, health and safety and regulatory and industry standards. The external advisor will evaluate clinical standards and risk, review reports, follow up any concerns and attend meetings of the Integrated Governance Sub-Committee to the Board and the IGLT.

Send us your feedback

Latest news

Our news

Donate your old children’s books to spread festive joy this Christmas

Donate your old children’s books to spread festive joy this Christmas

November 11 2019

Christmas can be a difficult time for some, especially those who are unable to spend it with their loved ones.Michaela Booth, health in justice’s national lead

Read more >

HMP Brinsford wins Nursing Times Award in the Enhancing Patient Dignity category

HMP Brinsford wins Nursing Times Award in the Enhancing Patient Dignity category

November 7 2019

A new scheme at HMP Brinsford helping residents with mental health problems has received a top nursing award for its work helping families create a brighter fut

Read more >

National first for region’s officially ‘Outstanding’ 111 service

National first for region’s officially ‘Outstanding’ 111 service

November 4 2019

The NHS 111 South West service run by Care UK, which provides urgent health advice for Bristol, North Somerset, South Gloucestershire, Gloucestershire and Somer

Read more >

Health news

Try going meat-free once a week and feel the benefits

Try going meat-free once a week and feel the benefits

November 13 2019

The world’s total meat consumption stands at more than 300 million metric tonnes per year, having risen from seven million in the 1960s.

Read more >

Read more news >