You are here

Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Quality Account for 2018 - 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 - 2018

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach 

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2020 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2020 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2020 – Health and Rehabilitation Services Limited

 

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

 

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

 

Our Modern Slavery Statement

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. Our policy below reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Download our Modern Slavery and and human trafficking policy statement

Send us your feedback

Latest news

Our news

It's ODP Day!

It's ODP Day!

May 14 2020

Charlie Howard, Operating Department Practitioner at Southampton Treatment Centre, got in touch to educate us on today’s ODP Day (14th May). Here she tells us what it means to be an ODP.

Read more >

Initiative boosts healthcare workers’ morale and supports local business

Initiative boosts healthcare workers’ morale and supports local business

May 1 2020

An initiative to boost staff morale during the COVID-19 crisis has been introduced by Care UK, which runs Peninsula NHS Treatment Centre in a bid to support loc

Read more >

Health news

Ideas, tips and hacks for a stress-free picnic

Ideas, tips and hacks for a stress-free picnic

June 5 2020

Whether you’re visiting a secluded field or just spending it in the garden this weekend, we’ve got a few fantastic picnic ideas and hacks that you’ll want to tr

Read more >

Keeping active after a hip replacement while at home

Keeping active after a hip replacement while at home

June 2 2020

Lawrence Carmel, Senior Physiotherapist at Shepton Mallet NHS Treatment Centre, is here to help us keep active, especially those that may have had a recent hip or knee operation and are now spending large amounts of time at home.

Read more >

Read more news >