You are here

Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Quality Account for 2018 - 2019

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 - 2018

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach 

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2019 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2019 – Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2019 – Health and Rehabilitation Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Clinical Services Limited

Download the Gender Pay Gap Report for 2018 – Care UK Urgent Care Limited

Send us your feedback

Latest news

Our news

Peninsula joins Plymouth's Plan for Plastics Initiative

Peninsula joins Plymouth's Plan for Plastics Initiative

July 16 2019

Peninsula NHS Treatment Centre is expanding its green credentials still further by joining Plymouth’s Plan for Plastics. The Plan for Plastics is a city-wi

Read more >

Fantastic news for Emerson's Green after good patient report

Fantastic news for Emerson's Green after good patient report

July 16 2019

Excellent feedback from people undergoing joint surgery at Emersons Green NHS Treatment Centre has seen the centre appear near the top of a table of the 50 high

Read more >

Adrian's one day knee replacement

Adrian's one day knee replacement

July 9 2019

A Worksop man has been one of the first to get a new knee and return home on the same day thanks to a team at Barlborough NHS Treatment Centre who have pioneere

Read more >

Health news

Have fun in the sun to boost your health and wellbeing

Have fun in the sun to boost your health and wellbeing

July 17 2019

As we age, we tend to drastically reduce our activity levels. This can affect our health by increasing the risk of heart disease, diabetes and high blood pressure, as well as affecting our emotional wellbeing. Summer is the perfect time to get outside and boost fitness levels while soaking up a bit of sun.

Read more >

Read more news >