Are you a Nurse, Paramedic or Pharmacist who is passionate about making a different to patients? Are you looking for a role with less physical demands and flexible hours? Then look no further, as Care UK have a job for you!
Care UK are looking for NHS 111 Clinical Advisors to join us on the phones while working from home!
NHS 111 is a 24/7 service, operating 365 days a year so that patients can get help and advice any time of year. It is primarily a non-emergency service and provides advice to the most appropriate urgent care service that patients require.
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.
About The Job
As a 111 Clinical Advisor, you’ll be seen as an integral member of the team, supporting the Health Advisors within our national contact centres.
Calls will be directed to you when patients require clinical advice. By using a combination of your clinical expertise and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services such as OOH appointments or other members of our multi-disciplinary team.
Full and paid training will be offered so that you can use the NHS Pathways system.
While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
The 111 service is open 24 hours a day, 365 days a year, so we can offer shifts ranging from 16 – 38.5 hours per week. These patterns are on a 2-8 week rota and include daytime, evenings, nights and weekend working so we should be able to offer you something that fits in with your lifestyle.
Although this role will ultimately be a home-working role, you would need to be able to attend training and spend at least 6 weeks on-site at one of our four call centres across England. This will ensure that you receive your post-Pathways accreditation, as well as give you the opportunity to fully get to grips with the role, the various calls we receive and the system.
Our call centres are located in:
Pay Rates & Benefits
•During training - £17.49 per hour
•After training (circa 12 weeks) - £38,100 - £43,300 per annum (dependent on shifts worked and pro-rata)
In addition to the above pay rates, we also offer:
•Further pay enhancements for some of our busier shifts *T&Cs apply
•33 days annual leave (pro-rata, including bank holidays)
•Company Pension Scheme
•2x Life Assurance
•Contribution towards Eye test and Glasses
•Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
•Care UK perks –offering you discounts and cash back with large retailers
•Annual employee recognition award ceremony
•Career development opportunities
•Access to our bespoke e-learning system
Training & Support
In order to use the NHS 111 Pathways system and work as a Clinical Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments. We have two options for the initial NHS Pathways training, which are:
∙Full Time – Monday – Friday, 9am – 5pm (lasting for 6 weeks)
∙Part Time – Tues – Thurs, 6pm – 9.30pm and Sat & Sun, 9am – 5pm (lasting for 9 weeks)
Both courses are followed by a shadowing period, with final assessments and the full Pathways licence being obtained around 12 weeks after the start of your course. These courses are run on a monthly basis and it’s essential that you can attend every day of the training on site.
Following training, you would also need to work on site for approximately 3 months; this is to ensure that you’ve taken your learning on board, achieving your performance audits and are confident to take calls with minimal team support, before you could be signed off to work from home. Once signed off, you would also be required to attend site for at least one shift a month, as well as for any mandatory meetings or training, which you would be advised of in advance.
We provide you with a workbook prior to starting the training which needs to be reviewed and completed. Although this can be a little daunting, it will allow you to get a head start in understanding what you’ll learn in your training.
What We'll Need From You
•Be a registered RGN or RCN (with NMC registration), Paramedic (with HCPC registration) or Pharmacist (with GPhC registration).
•Previous experience working as a clinician post-qualification
•Have excellent communication skills – including listening and telecommunication
•Have good IT and keyboard skills
For homeworking, candidates must also:
•Attend all sessions of Pathways training on site.
•Work their chosen rota on site for approximately 3 months, following training.
•Be able to attend at least one shift a month on site, as well as necessary training and meetings when required.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Applicants must have the right to work in the EU.