You are here

Service Manager vacancy

Job details

Job number:
Job location:
Brighton Walk-in Centre
Queens Road
Brighton and Hove
Job contract type:
Job schedule type:
Full Time
Job closing date:
Tuesday, February 25, 2020 - 23:59

Job Summary

Care UK is building on its extensive experience in Primary Care. We are currently delivering and making plans to grow our new model of care for general practice; Practice Plus. The model aims to provide an enhanced general practice service to NHS patients through the use of technology, remote care and local clinical services. This new way of delivering general practice services in the UK will utilise Care UK’s extensive clinical contact centre capability as well as optimising patient experience and service quality through the use of a comprehensive online capability.

A new and exciting opportunity has arisen for a Service Manager at our Brighton Practice Plus sites. We are looking to appoint an aspiring individual who will bring enthusiasm for change and a willingness to adopt to new technologies and ways of working. The post holder will manage our practice, providing clear leadership and ensuring delivery against our performance goals.

This is a full time, permanent position working 37.5 hours per week between Monday - Friday. Some weekend work might be required with reasonable notice.

About us...

Run by Care UK, this is a family-friendly NHS GP practice with 9500 registered patients; Sexual Health Service and Walk In Service locate across 2 modern premises within close proximity (500 meters). The practice has been rated Good by CQC and is located at the heart of Brighton. The services provide the community of Brighton and Hove with treatment and advice for a range of minor illnesses and injuries, long term conditions and sexual health concerns. We also provide the usual range of primary care services including immunisations, minor surgery and women’s health.

We have a well-established team of salaried GPs, Advanced Nurse Practitioners, Advanced Paramedic, Prescribing Pharmacist, Practice Nurses and Health Care Assistants.
The Practice is an active member of the Primary Care Network and involved in new projects to change the delivery of Primary Care.


To support the service in all aspects of service functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the service achieves its long term strategic objectives in a safe and effective working environment. The Service Delivery Manager will focus on the day to day operability of the service, championing E&D, H&S, IG, confidentiality, continuous improvement, collaborative working and promoting a positive working environment.

The Service Manager is responsible for ensuring ongoing smooth running of the day to service as well as continually working to enhance the offering by working closely with the Project team to implement new initiatives. You will be responsible for designing, delivering and implementing elements of the project, with guidance from the wider Practice Plus project team. The post holder will work in an environment of continuous change whilst minimising disruption to patients. (For a full list of duties and a comprehensive JD, please get in touch)


• Operational/ project management training or qualification
• Experience in a large/ multi-site NHS GP Practice environment, using EMIS
• Knowledge and understanding of QOF and similar clinical requirements
• Fully conversant with all Microsoft office products.
• Delivering systems training as a Super User
• Excellent communication skills
• Project/ Change Management
• The ability to build relations with key internal and external stakeholders
• Quality focused with an innovative approach
• The ability to solve problems and implement action plans.
• Ability to analyse complex data, diagnose problems, identify solutions and undertake benefits analysis

We can offer you

• Up to £45,000 per annum depending on experience
• 25 days annual leave + 8 public holidays
• Company Pension Scheme
• Regional/national opportunities
• Free online and face-to-face training
• Cycle to work scheme
• Online discounts

Application Process

Once you have applied to this job, you will be contacted by Lisa who sits within our recruitment team by phone or email if you have been shortlisted for interview.

If you would like a full comprehensive Job Description please email

Additional Information

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Care UK reserve the right to close this advert early, if a sufficient number of applications have been received.

Latest management and business support jobs


High Wycombe | Permanent

Read more >

Real Time Analyst

Southall | Permanent

Read more >