Are you a Nurse, Paramedic or Pharmacist who is passionate about making a different to patients? Are you looking for a role with less physical demands and flexible hours? Then look no further, as Care UK have a job for you!
Care UK are looking for 111 Clinical Advisors to join our busy NHS 111 call centres based in Dorking, Southall, Ipswich and Bristol.
We are particularly hoping to hear from those that are already Pathways trained, we’re also open to applications from all Nurses, Paramedics and Pharmacists. If you are already a pathways trained Clinical Advisor, then you may be eligible for a welcome bonus of £500 (t&c’s apply)
NHS 111 is a 24/7 service, operating 365 days a year so that patients can get help and advice any time of year. It is primarily a non-emergency service and provides advice to the most appropriate urgent care service that patients require.
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature, then we’ve got ample opportunity for career progression.
About The Job
As a 111 Clinical Advisor, you’ll be seen as an integral member of the team, supporting the Health Advisors within the contact centre.
Calls will be directed to you when patients require clinical advice. By using a combination of your clinical expertise and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services such as OOH appointments or other members of our multi-disciplinary team.
Full and paid training will be offered so that you can use the NHS Pathways system, should you not already be Pathways trained.
While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
As our call centres are open 24 hours, we have numerous shift patterns available, ranging from 16 – 38.5 hours per week. These patterns are on a 2-8 week rota and include daytime, evenings, nights and weekend working so we should be able to offer you something that fits in with your lifestyle.
Our call centres are located in:
Pay Rates & Benefits
•During training - £17.49 per hour
• After completion of trained - £19.42 - £22.08 per hour (£38,000 - £44,200 pro-rata, dependant on shifts worked)
In addition to the above pay rates, we also offer:
•Further pay enhancements for some of our busier shifts *T&Cs apply
•33 days annual leave (pro-rata, including bank holidays)
•Company Pension Scheme
•2x Life Assurance
•Contribution towards Eye test and Glasses
•Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
•Care UK perks –offering you discounts and cash back with large retailers
•Annual employee recognition award ceremony
•Career development opportunities
•Access to our bespoke e-learning system
If you’re already Pathways trained, then we can also offer a bonus of £500 upon completion of your probationary period!
Training & Support
If you are already Pathways trained, we can provide additional training to ensure you are up to date with the latest version of pathways and Adastra.
However, if you are not yet Pathways trained, you’ll need to undertake our extensive training programme which includes completing and passing assessments. We have two options for the initial NHS Pathways training, which are:
∙Full Time – Monday – Friday, 9am – 5pm (lasting for 6 weeks)
∙Part Time – Tues – Thurs, 6pm – 9.30pm and Sat & Sun, 9am – 5pm (lasting for 9 weeks)
These courses are run on a monthly basis and it’s essential that you can attend every day of the on-site training.
We provide you with a workbook prior to starting the training which needs to be reviewed and completed. Although this can be a little daunting, it will allow you to get a head start in understanding what you’ll learn in your training.
What We'll Need From You
•Be a registered RGN or RCN (with NMC registration), Paramedic (with HCPC registration) or Pharmacist (with GPhC registration).
•Be fully trained on NHS Pathways
•Previous experience working as a Clinician within telephone triage/111.
•Have excellent communication skills – including listening and telecommunication
•Have good IT and keyboard skills
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Applicants must have the right to work in the EU.