Whether you are looking to partner with us or are considering referring to, or using, one of our services, we always love to hear from you.
We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.
0333 999 2570
This number is our reception desk in Reading, and is staffed between Monday to Friday from 9am until 5pm (excluding public holidays).
Depending on your query, it may be quicker for you to get in touch with the specific service about which you are enquiring.
If you are looking for a career with Care UK, we would be delighted to hear from you. As we have a wide range of services and locations, the most efficient and effective way for us to help you is through our careers pages where you can find and apply for vacancies near you.
Partners and suppliers
If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant service directly. Due to the volume of contacts we receive, we are unable to respond to speculative supplier requests.
If you cannot make a shift or you have a question about your work patterns, please contact your line manager.
We are happy to arrange interviews with a range of experts, commentary on industry issues and site visits for filming, photography or sound recording. Please get in touch with your requirements and we will do our best to arrange a suitable response.
For Care UK Health Care media enquiries, please call 0118 952 1806.
Evening and weekend enquiries about Care UK Health Care services can be sent via email using the link below.
Details for contacting the Care UK Care Homes media relations team are provided in our media page.
5-6 Napier Court
Telephone: 0333 999 2570
What to do if the service you received has not met your expectations?
We aim to provide a caring, high quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received has not met your expectations then we would like to know why.
Pausing the NHS complaints process
Due to the ongoing COVID-19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process. This will allow our services to concentrate their efforts on front-line duties and responsiveness to COVID-19.This means that:
- You will still be able to raise concerns or make a complaint.
- We will continue to acknowledge your concerns and ensure any immediate issues of patient safety, practitioner performance or safeguarding are acted upon.
Thank you for your understanding at this critical time. We will endeavour to respond to your concerns in full as soon as we are able to.
Please note that we cannot give medical advice or answer medical questions over email. If you are concerned about your health, please call NHS 111 or consult your GP or specialist. In an emergency, please call 999. Would you like to provide feedback or make a complaint? Follow this link to our feedback form.