I am responsible for all of our systems, networks, computing equipment and of course our data. My role is very varied and I can safely say that no two days are ever the same. It is a real privilege to be responsible for such critical systems as our 111 and other patient systems, and I am lucky to have a great team behind me helping to maintain our services to the highest standards, around the clock, every day of the year. Our data falls under my remit and I am also our Senior Information Risk Owner. A very important part of my role is managing and safeguarding our data and that of our patients.
I joined Care UK based on an article in the company magazine. I had just arrived at the head office for an interview and picked up the magazine in reception. I was struck by the fact that the articles were all about our patients, service users and residents. There was an article on dignity in care homes, and the more I read the more I thought 'this is a company with a heart, I want to be part of this'! All these years later I am happy to say that I still think that.
Innovation is an important part of my job, and ensuring that we always focus on continuous improvement in all that we do. I've been lucky enough to be given the time and room to generate new ideas and to develop them into new ways of working and service offerings. Equally important is our focus on continually improving our services, listening to and learning from feedback.
The single best thing about my job is the people that I get to work with. The thing that binds everyone together, from the support offices to the call centres to the operating theatres and everywhere else in between, is care. That ethos is so strong and is something that I am very proud to be a small part of.