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Our mission and values

Our mission and values

From consultants to care workers, sonographers to psychologists, our people are bringing our values to life to help us achieve our aims.

Our values are:

  • our customers are at the heart of everything we do
  • every one of us makes a difference
  • together we make things better

Each of us is committed to the highest standards of quality and best practice, to meeting and exceeding our compliance to all standards across the healthcare sector.

Our mission is ‘fulfilling lives’, and each of us works to achieve this every day.

By supporting our teams to focus on three key aims we will fulfil our vision. These are to:

1. Focus on quality

We want to be renowned for providing high quality services. We must always seek to be the best provider of each of our services, meeting – and, ideally, exceeding – our service commitments. Constantly engaging with commissioners and patients to understand and meet their needs will help us to achieve this aim.

2. Lead change

The way health care is organised across the NHS is often inefficient for commissioners and frustrating for patients. As a major organisation delivering health care and social care, we have an unrivalled opportunity – even a responsibility – to work with commissioners to spearhead a more integrated approach.

3. Drive innovation

We have a key part to play in driving innovation, efficiency and effectiveness. We can do this by:

  • attracting, engaging, training and rewarding talented, compassionate and proactive employees
  • investing in the development of new services aimed at providing the right care in the right place, integrated for convenience to customers and at lower cost for commissioners
  • constantly reviewing our operating methods so that we can create efficiency, expertise, reliability and lower cost
  • continuing to work closely with partners, suppliers and the many organisations and people we connect with

 

 

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Latest news

Our news

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Prison healthcare team picks up top national award for patient safety

July 21 2017

Healthcare professionals at HMP Stafford have been praised by judges at the prestigious HSJ Patient Safety Awards for delivering positive change to the prison community.

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The future is clear for former postmaster

The future is clear for former postmaster

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The haze is clearing for a former postmaster from Ilford, following a successful cataract operation, and with his second eye operation scheduled he is looking forward to a bright future.

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Romford foster carer finds play time more fun following surgery

Romford foster carer finds play time more fun following surgery

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Ten years of pain and limited movement had impacted on the life of one Romford foster carer but, thanks to surgery at North East London NHS Treatment Centre, he is now again able to play and bake pain-free.
 

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Health news

Attitudes to medicine on prescription have changed

Attitudes to medicine on prescription have changed

July 24 2017

A survey carried out by local health commissioners has revealed that 96 per cent of people are prepared to purchase medicine for minor conditions from the pharmacy, rather than expect to get it on prescription.

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