We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.
Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.
The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).
Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.
Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.
111 Online - 111onlinesuffolk.careuk.com
We are currently piloting an online version of NHS 111 in Suffolk as part of a study into how technology can improve patient access to non-emergency healthcare. 111 Online complements the existing NHS 111 helpline and offers patients in Suffolk 24-hour access to a user-friendly symptom assessment, advice on GP appointment booking, links to detailed healthcare information on the NHS Choices website, and information about other patient services in the region. It is also linked into the existing NHS 111 helpline in Suffolk so that patients can speak with a clinician if necessary. It is being trialled through a partnership with our commissioners and a healthcare applications specialist, with the results being used to help shape future services, educate people on when it is appropriate to self-care and decide whether or not to install 111 Online as a permanent service. Read more here.
Check our CQC reports for our 111 services.
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