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NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

111 Online - 111onlinesuffolk.careuk.com

We are currently piloting an online version of NHS 111 in Suffolk as part of a study into how technology can improve patient access to non-emergency healthcare. 111 Online complements the existing NHS 111 helpline and offers patients in Suffolk 24-hour access to a user-friendly symptom assessment, advice on GP appointment booking, links to detailed healthcare information on the NHS Choices website, and information about other patient services in the region. It is also linked into the existing NHS 111 helpline in Suffolk so that patients can speak with a clinician if necessary. It is being trialled through a partnership with our commissioners and a healthcare applications specialist, with the results being used to help shape future services, educate people on when it is appropriate to self-care and decide whether or not to install 111 Online as a permanent service. Read more here.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

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Latest news

Our news

Southampton NHS Treatment Centre only hospital in Hampshire rated ‘Outstanding’

Southampton NHS Treatment Centre only hospital in Hampshire rated ‘Outstanding’

January 15 2019

Southampton NHS Treatment Centre is the only hospital in Hampshire to be rated ‘Outstanding’ overall by the Care Quality Commission (CQC), according to its latest CQC report.

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 Emersons Green NHS Treatment Centre raises more than £1,500 for charity

Emersons Green NHS Treatment Centre raises more than £1,500 for charity

December 21 2018

Bike rides, book sales and bun bakes organised by the team at Emersons Green NHS Treatment Centre have helped to raise more than £1,500 for local and national charities in 2018.

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A year of fundraising makes over £6,000 in donations

A year of fundraising makes over £6,000 in donations

December 20 2018

We are delighted to announce that we have donated more than £6,000 to charity and good causes this year - hughe thanks to everyone who has supported us

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Health news

National obesity awareness week

National obesity awareness week

January 16 2019

We all know we should be eating at least five portions of fruit and vegetables every day, but did you know that only 26 per cent of adults and 16 per cent of children regularly eat the right amount? Is it a coincidence then that 26 percent of adults in the UK are classed as obese?

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