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NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

Send us your feedback

Latest news

Our news

Suffolk NHS 111 raises funds for charity and awareness of UK’s fourth most common cancer

Suffolk NHS 111 raises funds for charity and awareness of UK’s fourth most common cancer

May 21 2019

The hard-working team at Suffolk NHS 111’s Integrated Urgent Care call centre have dedicated a year to raising awareness of bowel cancer and supporting a charit

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Sailor set fair following hernia operation

Sailor set fair following hernia operation

May 9 2019

A retired Royal Marine and author calls us "the finest example of the NHS at its very best"

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Treatment centre team praised for dedication by CQC

Treatment centre team praised for dedication by CQC

May 7 2019

The team at North East London Treatment Centre (NELTC) are “positive, knowledgeable and passionate about their work” according to the Care Quality Commission (C

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Health news

What causes cataracts?

What causes cataracts?

May 16 2019

Consultant Ophthalmic Surgeon at Emersons Green NHS Treatment Centre Teresa Anthony explained: “Most cataracts form as part of the natural ageing process.

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