You are here

NHS 111

NHS 111

We hold the contracts for 12 NHS 111 services across a range of geographical areas in England, including the south west and south east of England, London, and parts of the Midlands and east of England.

Patients can call 24 hours a day, 365 days a year, and calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of trained health advisors, supported by clinical advisors who are experienced nurses and paramedics.

The advisors ask patients questions using prompted questions from NHS Pathways to assess their symptoms, then give them the healthcare advice they need or direct them to the most appropriate local health service (A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre etc).

Where possible, the NHS 111 team will book the patient an appointment or transfer them directly to the people they need to speak to. If the NHS 111 advisor thinks the patient needs an ambulance, they will immediately arrange for one to be sent to them.

Find out how our NHS 111 services are supporting commissioners to meet the urgent care challenge.

 

111 Online - 111onlinesuffolk.careuk.com

We are currently piloting an online version of NHS 111 in Suffolk as part of a study into how technology can improve patient access to non-emergency healthcare. 111 Online complements the existing NHS 111 helpline and offers patients in Suffolk 24-hour access to a user-friendly symptom assessment, advice on GP appointment booking, links to detailed healthcare information on the NHS Choices website, and information about other patient services in the region. It is also linked into the existing NHS 111 helpline in Suffolk so that patients can speak with a clinician if necessary. It is being trialled through a partnership with our commissioners and a healthcare applications specialist, with the results being used to help shape future services, educate people on when it is appropriate to self-care and decide whether or not to install 111 Online as a permanent service. Read more here.

 

CQC Reports

Check our CQC reports for our 111 services.

South West 111

East of England 111

Surrey 111

 

Download our feedback form to let us know your opinion on our services:

 NHS 111 Professional Feedback Form - CareUK.doc

 

Send us your feedback

Latest news

Our news

St Mary’s NHS Treatment Centre helps to educate patients about antibiotics

St Mary’s NHS Treatment Centre helps to educate patients about antibiotics

November 13 2017

The World Health Organisation’s Antibiotic Awareness Week runs from November 13 to 19 and the team at St Mary’s NHS Treatment Centre are giving patients the message that our time with antibiotics is running out.

Read more >

Couple take on 400 mile round trip for excellent treatment

Couple take on 400 mile round trip for excellent treatment

November 10 2017

A Suffolk-based couple have taken on regular 400 mile round trips in order to receive their joint surgery at a Care UK hospital, and they’re recommending it to

Read more >

World Radiography Day - be a radiographer at Care UK

World Radiography Day - be a radiographer at Care UK

November 8 2017

Today is World Radiography Day and Patricia Lupea, one of our Senior Radiographers, talks about her role and what it's like to be a radiographer at Care UK

Read more >

Health news

Does your toothbrush only do half the job?

Does your toothbrush only do half the job?

November 23 2017

A new study into the UK’s tooth brushing habits reveals a disturbing trend of poor oral hygiene habits that are a major contributor to the pressure on NHS budgets.

Read more >

Read more news >