You are here

Supporting commissioners

Supporting commissioners

Balancing capacity and demand for MSK services in Lincolnshire

We provide the Lincolnshire Teaching Primary Care Trust with musculoskeletal treatment and diagnostic services through our East and West Lincolnshire Musculoskeletal Clinical Assessment and Treatment Service Service (E&W Lincs MSK CATS). The service, which only treats NHS patients, operates out of ten locations in hospital and health centres across the county. As well as offering one-stop assessment and lifestyle advice for a wide range of orthopaedic and soft tissue conditions, E&W Lincs MSK CATS also offers a flexible and modern diagnostic service. MRI scans are carried out by radiographers with a special interest in musculoskeletal conditions and are analysed by a team of experienced consultants.

When we mobilised the service it soon became apparent that whilst some clinics quickly reached and exceeded capacity, others were regularly underutilised. Our teams, which are made up of dedicated healthcare professionals, did not want unfilled appointments when they knew they could use that capacity at other sessions in different parts of the county where clinics were full. Working with the Trust’s AQP Project Manager they developed a plan to re-order the spread of clinic time and resources, cutting the frequency of some underused clinics but increasing the time resources to others which were in greater demand.

The plan, supported by comprehensive evidence detailing capacity and demand, was put in front of the contract management team and accepted. Commissioners reported back that they were very pleased with the flexibility shown by the service, which had gone out of its way to meet the needs of Lincolnshire people.

Supporting urgent care in Worcestershire

Whilst we are most often approached by commissioners as a strategic partner we can also provide tactical support. For example, when the provider of the NHS 111 service in Worcestershire withdrew from the market, we were able to deliver the service until a new supplier could be found, drawing on our market-leading experience in both the 111 service itself and in wider out of hours healthcare.

Our 19 NHS out of hours services give advice and healthcare to more than 15,000 patients every week with more than 450,000 patients each year receiving a face-to-face consultation outside normal GP practice opening hours, either in their own home or at one of our centres. Patient confidence in our out of hours care is strong - fewer than one in 2,000 (0.04 percent) raise any concerns about any aspect of their experience.

Having the broadest range of health and social care services in the UK enables us to operate a more diverse and flexible range of partnerships with commissioners and with local communities than any other provider.

Increasingly, we’re able to change, adapt and improve services as we respond to commissioner, patient and service user needs.

Send us your feedback

Latest news

Our news

We celebrate catering GOLD!

We celebrate catering GOLD!

February 14 2019

Patients and visitors love our food, and we are delighted to say that we have been awarded the Gold Soil Association Food for Life Catering Mark for the fifth year in a row!

Read more >

New knee surgery set to benefit patients young and old

New knee surgery set to benefit patients young and old

February 11 2019

Patients suffering from knee conditions that affect many athletes can now have treatment in Ilford rather than having to travel further afield.

Read more >

Back in the saddle after lower NHS waiting times end pain

Back in the saddle after lower NHS waiting times end pain

February 11 2019

A familiar face in the Humberside and Nottinghamshire farming communities is looking forward to returning to horse-riding after having a hip replacement at just 49.

Read more >

Health news

How will you spread a little kindness?

How will you spread a little kindness?

February 14 2019

This Sunday 17th February is Random Acts of Kindness Day. Every year, on this day, many people are inspired to spread a little kindness in a random way, but why save it all for one day?

Read more >

Read more news >