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Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 - 2018

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach 

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2018 - Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2018 - Care UK Clinical Services Limited

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Latest news

Our news

"New knee saved my dance school"

"New knee saved my dance school"

July 17 2018

Delays in knee surgery meant that national champion ballroom dancer Bob almost lost his dance school, but all is now well thanks to a knee replacement at Peninsula NHS Treatment Centre.

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Healthcare colleague, Vanessa Wright at the RCNi Nurse Awards 2018

Healthcare colleague, Vanessa Wright at the RCNi Nurse Awards 2018

July 16 2018

You may remember our news story (here) in May when we announced Vanessa Wright, mental health lead at West Midlands Integrated Urgent Care, had reached the

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Inclusivity and learning from our patients

Inclusivity and learning from our patients

July 13 2018

Last month saw the return of the annual Pride Month. A month long festival in which the LGBT+ community come together in celebration and to campaign to call for the mainstream acceptance of sexual diversity and raising rights issues and injustices associated with the cause.

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Health news

Biomedical Science Day

Biomedical Science Day

July 19 2018

The theme for Biomedical Science Day 2018 is ‘at the heart of healthcare’ and aims to highlight how the role of biomedical science is central to a person’s healthcare throughout their lifetime.

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