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Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Equality and Diversity Annual Report for 2018

Download the Care UK Quality Account for 2017 - 2018

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

Transparency in our approach 

We like to be transparent. The following data is presented in accordance with our legal obligations in relation to the Gender Pay Gap Regulations. You can find the same information on https://gender-pay-gap.service.gov.uk/. Any questions about this report? Please do not hesitate to contact us.

Download the Gender Pay Gap Report for 2018 - Care UK Urgent Care Limited

Download the Gender Pay Gap Report for 2018 - Care UK Clinical Services Limited

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Latest news

Our news

Southampton NHS Treatment Centre only hospital in Hampshire rated ‘Outstanding’

Southampton NHS Treatment Centre only hospital in Hampshire rated ‘Outstanding’

January 15 2019

Southampton NHS Treatment Centre is the only hospital in Hampshire to be rated ‘Outstanding’ overall by the Care Quality Commission (CQC), according to its latest CQC report.

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 Emersons Green NHS Treatment Centre raises more than £1,500 for charity

Emersons Green NHS Treatment Centre raises more than £1,500 for charity

December 21 2018

Bike rides, book sales and bun bakes organised by the team at Emersons Green NHS Treatment Centre have helped to raise more than £1,500 for local and national charities in 2018.

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A year of fundraising makes over £6,000 in donations

A year of fundraising makes over £6,000 in donations

December 20 2018

We are delighted to announce that we have donated more than £6,000 to charity and good causes this year - hughe thanks to everyone who has supported us

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Health news

National obesity awareness week

National obesity awareness week

January 16 2019

We all know we should be eating at least five portions of fruit and vegetables every day, but did you know that only 26 per cent of adults and 16 per cent of children regularly eat the right amount? Is it a coincidence then that 26 percent of adults in the UK are classed as obese?

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