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Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

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Latest news

Our news

Everybody walk the dinosaur

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April 18 2017

Dental nurse Angela Harrison will be taking on the Jurassic Walk Mighty Hike on 8 July to raise money for Macmillan Cancer Support.     

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Double healthcare award victories for St Mary’s NHS Treatment Centre

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April 7 2017

Falklands veteran Simon Weston CBE was on hand to present awards and congratulate the team from St Mary’s NHS Treatment Centre as they celebrated awards success on Friday (March 31).

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Record breaking St Mary’s NHS Treatment Centre team get ready for the red carpet

Record breaking St Mary’s NHS Treatment Centre team get ready for the red carpet

March 30 2017

St Mary's team members have made it through to a record-breaking 10 slots in the national finals of Care UK’s annual Healthcare Awards. 

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Health news

Get up and make it happen!

Get up and make it happen!

April 24 2017

Eating your lunch ‘al desko’ may be an increasing part of working life in Britain but on Friday 28 April we are all being encouraged to take a break and go for a walk.

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