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Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

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Latest news

Our news

St Mary’s NHS Treatment Centre helps to educate patients about antibiotics

St Mary’s NHS Treatment Centre helps to educate patients about antibiotics

November 13 2017

The World Health Organisation’s Antibiotic Awareness Week runs from November 13 to 19 and the team at St Mary’s NHS Treatment Centre are giving patients the message that our time with antibiotics is running out.

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Couple take on 400 mile round trip for excellent treatment

Couple take on 400 mile round trip for excellent treatment

November 10 2017

A Suffolk-based couple have taken on regular 400 mile round trips in order to receive their joint surgery at a Care UK hospital, and they’re recommending it to

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World Radiography Day - be a radiographer at Care UK

World Radiography Day - be a radiographer at Care UK

November 8 2017

Today is World Radiography Day and Patricia Lupea, one of our Senior Radiographers, talks about her role and what it's like to be a radiographer at Care UK

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Health news

Does your toothbrush only do half the job?

Does your toothbrush only do half the job?

November 23 2017

A new study into the UK’s tooth brushing habits reveals a disturbing trend of poor oral hygiene habits that are a major contributor to the pressure on NHS budgets.

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