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Our commitment to quality

Our commitment to quality

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do.

Our priority is always to reflect this commitment to quality in the experience of our patients. We have long been at the forefront of the drive to improve clinical and non-clinical service standards across healthcare, championing the need for more transparent, accessible reporting.

It starts with the individual

Key to delivering the highest levels of quality care and service is the recruitment, training and monitoring of our teams. We recruit people with the best skills as well as a dedication to deliver the best care. We ensure they receive regular training and we frequently monitor their performance.

Constant scrutiny

We are committed to providing consistent, high quality service to local communities and regularly engage with our patients and service users to ask for their feedback. 

We use this feedback to develop robust action plans to ensure we have a programme of continuous improvement. We encourage openness and the honest reporting of any issues and, in the event of any performance or service shortcomings, we ensure a full and open review is carried out and shared widely.

We also know that we’re only part of the NHS story, and, if change is going to be useful and lasting, we need to work with our partners to make it happen. We are part of the Sign up to Safety scheme, designed to help realise the ambition of making the NHS the safest healthcare system in the world. Find out more about what’s involved in Sign up to Safety and read our pledges.

Leading the way

Whether we’re in the top ten of best performing hospitals for knee replacement operations or running endoscopy services that are considered among the best in the country, we don’t rest on our laurels, but continue to push the boundaries and challenge the traditions of healthcare delivery. Read more about our success stories on our Awards & recognition page and about the things that make us proud.

Download the Care UK Quality Account for 2016 - 2017 

Download the Care UK Quality Account for 2015 - 2016

Download the Care UK Quality Account for 2014 - 2015

Download the Care UK Quality Account for 2013 - 2014

Download the Care UK Health Care Quality Account for 2013

Download the UK Specialist Hospitals Quality Account for 2013

Download the Care UK Quality Account for 2012

Download the Care UK Quality Account for 2011

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Latest news

Our news

Prison healthcare team picks up top national award for patient safety

Prison healthcare team picks up top national award for patient safety

July 21 2017

Healthcare professionals at HMP Stafford have been praised by judges at the prestigious HSJ Patient Safety Awards for delivering positive change to the prison community.

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The future is clear for former postmaster

The future is clear for former postmaster

July 13 2017

The haze is clearing for a former postmaster from Ilford, following a successful cataract operation, and with his second eye operation scheduled he is looking forward to a bright future.

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Romford foster carer finds play time more fun following surgery

Romford foster carer finds play time more fun following surgery

July 12 2017

Ten years of pain and limited movement had impacted on the life of one Romford foster carer but, thanks to surgery at North East London NHS Treatment Centre, he is now again able to play and bake pain-free.
 

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Health news

Attitudes to medicine on prescription have changed

Attitudes to medicine on prescription have changed

July 24 2017

A survey carried out by local health commissioners has revealed that 96 per cent of people are prepared to purchase medicine for minor conditions from the pharmacy, rather than expect to get it on prescription.

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