We’re committed to delivering a first class patient experience and excellent clinical outcomes - we believe it's our results that speak for themselves.
The rigorous use of audits – both internal and external – helps us to gauge how well we’re doing against best practice guidelines and published standards. We also regularly ask our treatment centre patients for their feedback on our services, and in the year to March 2014 achieved an average of 93% in the NHS-wide Friends and Family Test.
Our latest Quality Account for 2015-2016 provides detailed analysis of how our services are doing and where our focus will be over the coming year.
We’re proud of our achievements across a wide range of areas, and of how we’re spearheading new approaches to improve care.
Yet we always recognise that there’s always more we can do. Our approach to integrated governance enables us to aim for the highest standards of safety and quality.