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Our results

Our results

We’re committed to delivering a first class patient experience and excellent clinical outcomes - we believe it's our results that speak for themselves.

The rigorous use of audits – both internal and external – helps us to gauge how well we’re doing against best practice guidelines and published standards. We also regularly ask our treatment centre patients for their feedback on our services, and in the year to March 2014 achieved an average of 93% in the NHS-wide Friends and Family Test.

Our latest Quality Account for 2017-2018 provides detailed analysis of how our services are doing and where our focus will be over the coming year.

We’re proud of our achievements across a wide range of areas, and of how we’re spearheading new approaches to improve care.

Yet we always recognise that there’s always more we can do. Our approach to integrated governance enables us to aim for the highest standards of safety and quality. 

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Latest news

Our news

Quality Academy to boost patients’ experience at treatment centre

Quality Academy to boost patients’ experience at treatment centre

February 19 2019

A new Quality Academy, set up at Emersons Green NHS Treatment Centre, is set to boost patients’ health and experience of treatment.

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We celebrate catering GOLD!

We celebrate catering GOLD!

February 14 2019

Patients and visitors love our food, and we are delighted to say that we have been awarded the Gold Soil Association Food for Life Catering Mark for the fifth year in a row!

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New knee surgery set to benefit patients young and old

New knee surgery set to benefit patients young and old

February 11 2019

Patients suffering from knee conditions that affect many athletes can now have treatment in Ilford rather than having to travel further afield.

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Health news

Practicing mindfulness

Practicing mindfulness

February 19 2019

Mindfulness has been shown to help people with mental and physical health problems, from stress, anxiety and depression to chronic pain, eating disorders a

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