March 30 2017
The awards are open to thousands of healthcare professionals and administrators in services across the country, ranging from GP surgeries and walk-in centres to treatment centres and the 111 urgent care service.
Hospital director Penny Daniels said: “I am delighted that the judges recognised the commitment and creativity of our team. To have eight people reach the finals is as extraordinary as they are as individuals. I am very proud of them all.”
Our star finalists are:
Mark Friend - lead nurse and clinical nurse educator - who was nominated for his positive attitude and his commitment to his patients, colleagues and his community. Outside work Mark is an active member of his local community, having been involved in a number of free clinics and giving up his valuable spare time to share his vast knowledge around healthcare.
Siobhan Edwards-Bannon - senior radiographer – who was nominated after undertaking a new innovative extended role within our Minor Injuries Unit. The role enables her to use her expertise in assessing x-ray images to treat patients.
Jason Burton - nurse practitioner – who was nominated for being a true role model and using his immense experience to establish a Nurse Led Fracture Clinic.
Massimo Sibilio - consultant ophthalmologist -was nominated for his work developing safe and efficient cataract surgery and glaucoma clinics. We is also developing a clinic for patients with macular degeneration.
Amy O'Keeffe - healthcare assistant pharmacy – who was nominated for the ongoing high-quality care she gives to her patients and for taking on extra duties including maintaining the pharmacy and ensuring supplies are on time.
Jane Powell - patient receptionist – nominated as Community Champion for actively supporting local based charities by raising money in the waiting area by selling books and DVDs. In 2016 her efforts helped to raise more than £3,500.
Sally Bacon - patient reception and contingency supervisor – was nominated for her commitment to supporting patients; quotes from patients about Sally included: “I suffer with depression, anxiety and stress; I feared I would need to cancel, as my support keeps letting me down. Sally treated me with great kindness and compassion. When I phoned to cancel the procedure Sally asked why; when I told her my situation, she offered me every help and support to make it possible. I hope in the future everyone with mental health issues will receive such great care in accessing treatment.”
Adam Taylor - senior paramedic practitioner – was nominated for showing exceptional leadership and medical skills in an emergency situation.
Charlotte Nichols - Patient Services Diagnostic Administration Supervisor – was nominated for her role in driving the amazing service improvements in the patient service . The daily report prior to Charlotte becoming supervisor routinely saw more than 70 referrals waiting to be booked, the norm under Charlotte’s supervision is for all referrals to be cleared each working day. A patient that was contacted recently by Charlotte, stated “What an amazing service, I only saw my GP 2 hours ago, and you are calling to offer me an appointment.”