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North East London NHS Treatment Centre scores top marks for its cleanliness

August 17 2018

Inspectors have given North East London NHS Treatment Centre full marks for hygiene and high marks for the food patients receive at the Ilford centre.

The inspectors in the annual Patient-Led Assessment of the Care Environment (PLACE) examined each aspect of the centre’s performance as it would be experienced by a patient.

The scores awarded to the centre by the assessors included, 100 per cent  for cleanliness, 94 per cent for condition, appearance and maintenance and 94 per cent for the food patients receive on the ward.

The centre also received 84 per cent for the level of dignity and support given to patients living with disabilities and an overall privacy and dignity score of 80 per cent.

The centre’s assessment was led by patient assessors – specially-trained patients from the treatment centre’s patient forum - who can undertake the assessment from the patient’s perspective as well as independent clinical assesors.

Hospital Director John O’Brien said: “The assessors’ feedback was very positive, recognising the tremendous effort made by our team at the centre. Truly great and effective care cannot happen without responding to the views of our patients.”

“Hygiene is obviously essential to providing excellent care and our hygiene regime is rigorous, so I was very happy to see our 100 per cent score.

“I was also delighted to hear assessors praise the food patients receive. Having food we enjoy helps in the recovery process and as we serve a diverse community, our  catering team work hard to ensure we have a varied, nutritious and tempting range of meals.”