Are you a Nurse or Paramedic passionate about making a different to patients? Are you looking for a role with less physical demands and flexible hours? Then look no further, as Care UK have a job for you!
Care UK are looking for a NHS 111 Clinical Advisor to join our busy NHS 111 call centre in Dorking on a permanent basis.
NHS 111 is a 24/7 service, operating 365 days a year so that patients can get help and advice any time of year. It is primarily a non-emergency service and provides advice to the most appropriate urgent care service that patients require.
Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.
About the Job
As a 111 Clinical Advisor, you’ll be seen as an integral member of the team, supporting the Health Advisors within the contact centre.
Calls will be directed to you when patients require clinical advice. By using a combination of your clinical expertise and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services such as OOH appointments or other members of our multi-disciplinary team.
Full and paid training will be offered so that you can use the NHS Pathways system.
While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
The call centre in Dorking is open 24 hours and we have various shifts available between these times.
We have both full-time and part-time permanent contracts with a minimum commitment of 12 hours per week, working every other weekend. We can be flexible on the other days of work to fit around your lifestyle.
Pay Rates & Benefits
• During training - £17.15 per hour
• After training - £19.51 per hour (Days 07:00-23:00)
• After training - £21.65 per hour (Nights 23:00 – 07:00)
In addition to the above pay rates, we also offer:
• 25 days annual leave + bank holidays (pro-rata)
• Company Pension Scheme
• 2x Life Assurance
• Eye care voucher
• Cycle to work scheme
• Care UK perks – online shopping and cinema discounts
• Annual employee recognition award ceremony
• Employee assistance programme
• Career development opportunities
• Access to our bespoke e-learning system
Training & Support
In order to use the NHS 111 Pathways system and work as a Clinical Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.
We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our Supervisors and Clinical Advisors prior to being signed-off to work on your own.
The options are:
• Full Time – Monday – Friday, 9am – 5pm (lasting for 5 weeks)
• Part Time – Tues – Thurs, 6pm – 9.30pm and Sat & Sun, 9am – 5pm (lasting for 9 weeks)
These courses are run on a monthly basis and it’s essential that you can attend every day of the training.
We provide you with a workbook prior to starting the training which needs to be reviewed and completed. Although this can be a little daunting, it will allow you to get a head start in understanding what you’ll learn in your training.
What we'll need from you
• Be a registered Nurse or Paramedic with HCPC/NMC PIN.
• Previous experience working as a clinician post-qualification
• Have excellent communication skills – including listening and telecommunication
• Have good IT and keyboard skills
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Applicants must have the right to work in the EU.