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PSL Health Advisor Full Time vacancy

Job details

Job number:
Job location:
South East Coast 111
Job contract type:
Job schedule type:
Variable Hours
Job closing date:
Tuesday, March 26, 2019 - 23:59

Job Summary

PSL is a service provided under the umbrella of Care UK 111. It is a designated telephone line designed to assist Health Professionals to refer their patients into other health services, both to assist streamlining and data capturing.

The Role will involve following processes designed to meet the needs of GP's, commissioners, and referral destinations. The successful candidate will be working within a small team of Experienced Health Advisors that are overseen by a Clinical Supervisor, and work on a 7 day shift pattern, working shifts between 8 a.m. and 8 p.m. that rotate over 4 week period, which will include working at weekends and Bank holidays when required.

Responsible To

PSL Clinical Supervisor

Key Responsibilities

This role is essential to ensure Professional Support Line is adequately staffed and can provide sufficient access to HCA and GP's, wishing to refer to its service providers. Maintaining safety, and allowing PSL to meet the requirements of its commissioners.

Skills & Experience

The ideal candidate will have;

• Hold a 111 Health Advisor Licence – But not essential
• A clear and professional telephone manner.
• The ability to type and record information accurately.
• Excellent communication skills.
• Good IT literacy.
• The ability to work effectively under pressure.

Previous experience is not required as training will be provided.


Additional Information

Shift pattern will be

Monday to Friday;
8 am - 4 pm, 9 am - 5 pm , 10 am - 6 pm, 11 am - 7 pm, 12 - 8 pm – each shift is 7.5 hours with 30 minutes unpaid lunch break

Saturday and Sunday & Bank Holiday;
8 am -2 pm, 2 pm - 8 pm – each day 6 hours, no lunch break.

This full time role will be 37.5 hours per week, with at least one weekend shift of 6 hours every 4 weeks.

For more information please visit;

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

At Care UK, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the EU.

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