Professional Support Line is a service provided under the umbrella of Care UK 111. It is a designated line designed to assist Health Professionals to refer their patients into other health services, both to assist streamlining and data capturing.
The Role will involve following a process designed to meet the needs of GP's, commissioners, and referral destinations.
The successful candidate will be working within a small team over seen by a PSL Clinical Lead or supervisor.
Working on a 7 day shift pattern, shifts are between 8:00 am and 8:00 pm that rotate over 6 weeks, some weekend working will also be required.
PSL Clinical Supervisor
This role is essential to ensure Professional Support Line is adequately staffed and can provide sufficient access to HCP and GP's, wishing to refer to its service providers. Maintaining safety, and allowing PSL to meet the requirements of its commissioners.
Skills & Experience
The ideal candidate will have;
• Hold a 111 Health Advisor Licence – But not essential
• A clear and professional telephone manner.
• The ability to type and record information accurately.
• Excellent communication skills.
• Good IT literacy.
• The ability to work effectively under pressure.
Previous experience is not required as training will be provided.
Shift pattern will be
Monday to Friday;
8 am - 4 pm, 9 am - 5 pm , 10 am - 6 pm, 11 am - 7 pm, 12 - 8 pm – each shift is 7.5 hours with 30 minutes unpaid lunch break
Saturday and Sunday & Bank Holiday;
8 am -2 pm, 2 pm - 8 pm – each day 6 hours, no lunch break.
For more information please visit; www.careukhealthcare.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
At Care UK, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the EU.