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Patient Engagement Coordinator vacancy

Job details

Job number:
Job location:
Primary Care
Job contract type:
Job closing date:
Monday, February 18, 2019 - 23:59

I help to make a difference!

Are you collaborative, caring and compassionate?

Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work - if you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is the place to be.

As a healthcare provider, we recognise the fact that prisoners are a socially excluded group with complex healthcare needs that can often be associated with poor outcomes. We believe in putting the patient first, regardless of the environment or their history.

Care UK is the Health in Justice market leader; providing healthcare services in over 40 prisons to over 30,000 patients across the country.

We can offer training and development in our friendly and supportive teams as well as full-time, part-time and bank opportunities and a range of other employee benefits.

Looking for something a little different?

We're looking for a National Patient Engagement Coordinator to join our HiJ service. As Coordinator, you’ll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective patient engagement and peer led forums; including the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery. You’ll act as a point of contact and respond to patient engagement enquiries from our teams, external partners and patients across our HiJ services.
You’ll support the patient engagement National Lead to implement and embed the Patient Engagement Strategy. In this role, you’ll ensure the patient voice and experience is heard and shared and continuously look for ways to enhance the development of patient engagement within our organisation.

In return for your hard work you will...

Receive an annual salary up to £25,000, depending on experience. You'll also get a number of benefits including a company contributory pension scheme, 25 days annual leave plus 8 public bank holidays plus CPD and re-validation support.
Other benefits include cycle to work scheme, staff wellbeing, plus training and clinical development opportunities.

What do we need from you so you can do the job?

Whilst no formal qualifications are required for this role, you will have experience of face to face patient engagement and involvement of working with disadvantaged groups. You’ll bring your knowledge and experience of group facilitation and working as a peer representative within the criminal justice setting (including health, housing or substance misuse). Demonstrating your skills in developing and planning projects and your ability to advocate for patients, you’ll be able to show equality, diversity and inclusion when working with disadvantaged groups. Applications are welcome from individuals who have experienced a custodial sentence.

Flexible and adaptable? That’s great!
We’re looking for someone that can travel nationally as part of this role, work autonomously when needed and put patients at the heart of everything they do.

Are you new to prison healthcare?
Do not worry... you will be supported and mentored throughout your first 6 months and beyond with Care UK.

Next Steps

Please note that interviews for this role will take place at our regional office in Staffordshire on THURSDAY 7th MARCH 2019 (our office is based above the visitors centre at HMP Oakwood, WV10 7QD).

If you are shortlisted, you will be contacted by Jen Davey, the Internal Recruiter for this role.
The recruiter will submit your CV to the hiring manager and in turn Jen will arrange an interview for you to attend if the hiring manager feels that you are suitable for the job.

For more information/an informal chat about the role, please contact Michaela Booth on
(Strictly no agencies please).

More information

Just a reminder that this is a full-time position working 37.5 hours per week and the salary for this role is up to £25,000 per annum - dependent on experience. The base of the role will be discussed at interview, please be aware that this role has a national focus across all of our HiJ services, so frequent travel is expected.

Please note that this role is subject to Care UK Terms & Conditions and offers of employment are subject to satisfactory receipt of references, enhanced DBS check and Prison Vetting.

At Care UK we actively promote diversity and equal opportunities.

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