About the Job
Do you believe that everyone makes a difference? Do you have the passion and dedication to deliver excellent customer service? If so, look no further, as this could be the job for you!
As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at the Warwickshire Out of Hours (OOH) service on a bank basis.
The Warwickshire OOH service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.
The OOH service operates throughout a number of locations within Warwickshire, however you will be mainly based in our administration office in Nuneaton.
Within this job you'll be responsible for:
•Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre.
•Supporting the Coordinators and Call Centre Supervisor in achieving performance levels.
•Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers.
•Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
About Care UK
Care UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and CATS and diagnostic facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK.
Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England.
We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times.
For more information, please visit our website: http://careukhealthcare.com
•Have an ability to work effectively under pressure
•Be able to type quickly and accurately, with attention to detail
•Have good communication skills, including an effective telephone manner
•Have good organisational and administration skills
•Have sound knowledge and understanding of IT and Microsoft Office.
Salary & Benefits
We have bank positions available, where you have the flexibility to choose when you work.
We are open from 18.30 – 08.00 Monday – Friday and 08.00 – 08.00 (24 hours) over the weekends and Bank Holidays.
We can offer you:
•£8.46 – £12.68 per hour depending on shifts worked
•Free online and face-to-face training
Once you have applied to this job, you will be contacted by Daniel who sits within our recruitment team by phone or email if you have been shortlisted for interview.
If you would like a full comprehensive Job Description please email email@example.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Care UK reserve the right to close this advert early, if a sufficient number of applications have been received.