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111 Call Handler: Professional Service Line vacancy

Job details

Job number:
HC11008
Job location:
South East Coast 111
Dorking
Surrey
RH4 1HJ
Job contract type:
Permanent
Job schedule type:
Variable Hours
Job closing date:
Tuesday, April 30, 2019 - 23:59

NHS 111

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with an ability to work under pressure? Then look no further, as Care UK have a job for you!

Care UK are looking for a 111 Call Handler for our Professional Service Line in our busy NHS 111 call centre in Dorking on a permanent basis.

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day. If you’re ambitious by nature then we’ve got ample opportunity for career progression.

About the Job

As a 111 Call Handler for the Professional Service Line, you will be handling the designated telephone line designed to assist Healthcare Professionals with patient referrals into other health services, to ensure they receive the appropriate treatment in a timely manner.

Rather than triaging patients symptoms, like our Health Advisors, this role will involve assisting GP’s, commissioners and referral destinations with booking in patients and arranging appointments whilst working closely with a team of Health Advisors and overseen by a Clinical Supervisor to ensure this process is streamlined for both the patients and the Healthcare Professionals.

The call centre in Dorking is open from 7am – 12am, 7 days a week.

We offer permanent contracts Part Time Contracts of 20 hours or Full Time Contracts of 37.5 hours.
For the Part-Time Contract; shifts will be agreed based on availability. However shifts must be at least 7.5 hours per day with at least one weekend shift of 6 hours.

For the Full-Time Contract; shifts are on a 7 day shift pattern that rotates over a 4 week period, which will include working at weekends and bank holidays when required.

As we are a 24/7, 365 days per year service, our contact centre is open on bank holidays (including Christmas) - so you need to be prepared to work some bank holidays to help operate a successful service over our busy times of year.

Pay Rates & Benefits

•During training - £9.51 per hour

In addition to the above pay rates, we also offer:
•33 days annual leave (pro-rata, including bank holidays)
•Company Pension Scheme
•2x Life Assurance
•Contribution towards Eye test and Glasses.
•Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
•Care UK perks –offering you discounts and cash back with large retailers.
•Annual employee recognition award ceremony
•Employee assistance programme, including support for you and your family
•Occupational health support
•Career development opportunities – access to continual professional development, internal opportunities within Care UK and more
•Access to our bespoke e-learning system

Training & Support

No prior medical knowledge is required and you will be provided with full training and support to ensure you are comfortable and confident in the role.

What we'll need from you…

• Hold GCSE/Functional Skills English & Maths at grade C (or equivalent) or above
• Previous experience of working and communicating with the public, whether that is in a healthcare environment or not we would like to hear from you!
• Have excellent communication skills – including listening and telecommunication
• Have good IT and excellent keyboard skills.
• Have a passion for helping people
• Have the ability to follow written and verbal instructions.
•The ability to stay calm in the event of the unexpected and also to remain calm under pressure.
•Ability to work shifts, with a focus on evenings, nights, weekends and bank holidays.

Additional Information

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Applicants must have the right to work in the EU.
Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Due to the nature of this role you must be over 18 to apply. However, if you are aged 16-18 years old and would like to learn more about other opportunities with Care UK, please contact us on healthcare.recruitment@careuk.com or ben.howe2@careuk.com.

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