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111 Health Advisor/Call Handler (30+ hours) vacancy

Job details

Job number:
Job location:
East of England 111
West Road
Job contract type:
Job schedule type:
Full Time
Job closing date:
Thursday, January 31, 2019 - 23:59

Job Summary

Are you passionate about helping others and want to make a difference?

Are you looking for a career path into healthcare yet have no medical background?

Can you work well under pressure and have good attention to detail?

At Care UK, we are looking for motivated people with great communication skills and a caring nature to join our team. So, if you’re looking for a new challenge where no two days are the same, then this may be the role for you!

Want to know more? Come take a look!

What We Have To Offer You

• 30+ hours contracts (shift rota patterns)
• Good rates of pay
• Career development
• Extensive training and ongoing support
• Private pension
• Care UK Perks offering shopping discounts
• Employee assistance programme
• Cycle to work scheme
• Eye test scheme

What We Require From You

• Passionate about helping others and an interest in healthcare and anatomy
• Committed to following our values
--- our customers are at the heart of everything we do
--- every one of us makes a difference
--- together we make things better
• Commitment to working unsocial hours, including evenings and weekends
• Strong communication skills with an empathetic manner.
• Proven customer service experience, ideally within a call centre or reception setting.
• Can commit to our full time training course (as described below)

About The Role

We are recruiting for caring and passionate individuals to join our team as Call Handlers in our busy 111 call centre in Ipswich. This would be working on a shift rota pattern of 30+ hours a week, which would include evenings and weekends.

As a 111 Call Handler, you will be answering inbound calls from members of the public in need of medical advice. Using both the NHS Pathways script software as well as your own persuasive skills, you will gain information from the caller to assess their situation and guide them to the most appropriate service for them.

The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. However, while we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be despatched.

This is a demanding but highly rewarding role, and we are looking for candidates who can not only empathise, but can also stay calm under pressure and help those in their time of need.
You will follow the NHS Pathways license requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality.

Pay Rates
During training; £8.55 per hour
Day rate: £9.51 per hour (for hours worked between 07:00-23:00)

We also offer an increased rate of £12.00 per hour for any actual hours worked during our busiest periods (Fridays 18:00-23:00, Saturdays 07:00-23:00 and Sundays 07:00-23:00). For terms and conditions, please contact our recruitment team.

Please note that the pay increases to the day/night rate following full completion of the training (approximately 12 weeks).


Full training is provided and paid to you: our upcoming courses are on a full time (lasting 4 weeks, Monday to Friday, 9.00am – 5.00pm), or part time basis (lasting 5 weeks, Saturdays and Sundays 9.00am – 5.00pm and Tuesdays, Wednesdays and Thursdays, 6.00pm – 9.30pm).

You will need to complete the full NHS Pathways and system training to equip you for the role and you will be supported by Supervisors and Clinical Advisors. Our training courses usually run on a monthly basis and it is essential that you can commit to every session of the training.

At the beginning of the NHS Pathways training you will be provided a workbook to review and complete. Initially this can be a little daunting but this pack will provide you with all the information that is going to be covered during the course.

The course itself will give you the skills required to become a NHS 111 health advisor but we will require your commitment and dedication during the course as there will be assessments that you will be required to complete and pass.

Additional Information

NHS 111 is a 24/7 service operating 365 days a year which is non-emergency telephone service providing patients advice to the most appropriate urgent care service they require.

Applicants must have the right to work in the EU.

At Care UK, we actively promote diversity and equal opportunities.

Due to the nature of this role you must be over 18 to apply. However, if you are aged 16-18 years old and would like to learn more about other opportunities with Care UK, please contact us on

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check (where applicable).

For further information or to make your application, please visit our website:

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