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Call Handler (Health Advisor) vacancy

Job details

Job number:
Job location:
Dudley 111
Brierley Hill
West Midlands
Job contract type:
Job schedule type:
Variable Hours
Job closing date:
Monday, January 7, 2019 - 23:59

Are you looking for a career path into healthcare yet have no medical background?

Are you passionate about helping others?

Can you work well under pressure and have good attention to detail?

If you have an excellent telephone manner and strong communication skills and want to be part of a role that makes a difference, then this may be for you..

What we have to offer you;

• Part time working
• Good rates of pay
• Career development
• Extensive Care UK training
• On-going support
• Private pension

What we require from you;

Commitment to working a minimum of 12 hours every weekend, both Saturdays and Sundays including Bank holidays.
Strong communication skills with an empathetic manner.
Can commit to either a full time or part time training course (as detailed below).

A bit about the role;

We are recruiting for experienced Call Handlers to join our busy 111 call centre in Dudley working part time (minimum of 12 hours) every weekend, both Saturdays and Sundays. We also have some evening shifts available additionally to working weekends if you’re looking for a few more hours (up to 24 hours).

As a 111 Call Handler you will be answering inbound calls from members of the public within a defined timeframe using NHS Pathways software where you help advise the patient’s to the appreciate service. The patient may need to speak with a Clinical Advisor. You may need to arrange for an ambulance to be dispatched if it’s an emergency or provide information about available services.

You will follow the NHS Pathways license requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality.

Full Training is provided, our courses are either full time lasting 4 weeks Monday to Friday 9.00 am – 5.00 pm or part time lasting 5 weeks, Saturdays and Sundays 9.00 am – 5.00 pm and Tuesdays, Wednesdays and Thursdays 6.00 pm – 9.30 pm.

You will need to complete full NHS Pathways and system training to equip you for the role and you will be supported by Supervisors and Clinical Advisors.

Pay rates;
£8.55 per hour during training.

Up to £10.00 per hour depending on shift.
(After successfully completing your training you will move onto a rate between £8.76ph - £10.00ph depending on the shift. Shifts will be between the hours of 07:00-22:59)

We also offer an increased rate of £12 per hour for any actual hours worked during our busiest periods (Fridays 18:00-23:00, Saturdays 07:00-23:00 and Sundays 07:00-23:00) subject to terms and conditions.

Additional important information;

NHS 111 is a 24/7 service operating 365 days a year which is non-emergency telephone service providing patients advice to the most appropriate urgent care service they require.

At Care UK, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the EU.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

For further information please visit our website; or make your application for a role that is rewarding and helps others.

Due to the nature of this role you must be over 18 to apply however if you are interested in working for Care UK and do not meet this requirement please contact us on to find out what other opportunities are available.

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