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How we work with the NHS

How we work with the NHS

We work closely with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice.

The UK has a long and proud tradition of free and fair access to high quality healthcare services, delivered in part through independent sector providers like us working in close partnership with the NHS.

Care UK currently delivers more than 150 dedicated NHS services throughout residential and health care in the UK. We treat more than a million patients every year and we use the same governance and accountability procedures and standards and measures of success as the NHS.

Why does the NHS work with the independent sector?

Working with a range of partners enables the NHS to ensure that patients are treated quickly and professionally in a location and at a time that they choose. Being able to offer a greater range of services through independent sector partners also means that the NHS can focus on improving the quality of service delivery, reducing treatment times and ensuring positive treatment outcomes for everyone. 

Our treatment centres don't deal with emergency cases. This means that the NHS patients who use our services know that they will get the treatment that they were expecting on the day they were expecting it.

Working with partners like Care UK also helps the NHS to introduce new ideas and ways of working. We’re always coming up with new ideas for improving the value we deliver to our NHS partners and the experience we give our patients.

Our Integrated Urgent Care is a good case in point. The next step for the NHS 111 service, our new model of Integrated Urgent Care provides people with access to urgent health services 24 hours a day, every day of the week, simply by making a free call to NHS 111. Through this service, patients get the right care by bringing together out-of-hospital services alongside a hub of expert clinicians. Our clinical hub is made up of an experienced team of doctors, nurses, pharmacists, mental health nurses, dental nurses and paramedics; providing detailed assesments, advice on treatment options, support for patients to care for themselves at home, or arrange urgent care if required.

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